6. Performance Support & Job Aids
Practical resources designed to guide performance, reduce confusion, and support confident action in the flow of work.
Practical Toolkit | Reference Support
Job Aid
Visual job aids created to simplify complex leadership structures and support faster onboarding, clearer communication, and more confident navigation of unit- and district-level roles.
Navigating Scouts Leadership District Structure
Who it was for:
New and prospective Scouting America leaders who needed a clearer understanding of unit-level roles, responsibilities, and support structures.
The challenge:
For new leaders, the unit structure could feel overwhelming and difficult to interpret, especially when trying to understand who holds responsibility for key functions and how leadership roles connect across the team.
What you designed:
A visual organizational chart and job aid that breaks down unit-level leadership into clear categories, showing roles, responsibilities, and reporting relationships in an easy-to-scan format.
Your role:
I designed the resource as a performance support tool, organizing complex leadership information into a structured visual layout that supports onboarding, discussion, and quick reference.
The outcome or value:
The job aid made the unit structure easier to understand at a glance, helping new leaders build role clarity faster, reduce confusion, and navigate responsibilities with greater confidence.
Navigating Scouts Leadership Unit Structure
Support Goal:
Provide a quick-reference visual that clarifies leadership structure, role expectations, and key relationships at the unit level.
Resource Type:
Organizational chart / job aid / performance support guide
Workflow Focus:
Used during onboarding, orientation, and just-in-time reference when leaders need to understand reporting lines or role responsibilities.
Design Approach:
Structured as a visual hierarchy with grouped roles, responsibilities, and directional flow to make the information easier to scan and understand.
Delivery Format:
Printable and digital job aid for easy access during training and on the job.
Value / Outcome:
Improves role clarity, reduces confusion, and supports more consistent onboarding and communication across leaders
A visual performance support resource designed to help new leaders quickly understand how national, council, district, and unit structures connect within Scouting America. By translating a complex organizational system into a clear, scannable chart, it supports onboarding, orientation, and broader role awareness.
Reference Chart
Navigating Scouts Leadership Scouting America Structure
Audience:
New and developing Scouting America leaders who needed a clearer understanding of how national, council, district, and unit structures connect.
Challenge:
For new leaders, the broader Scouting America structure could feel difficult to navigate, especially when trying to understand how support functions, leadership roles, and committees align across organizational levels.
Design:
A high-level reference chart that maps the relationships between national, council, district, and unit structures in a clear visual format, helping learners understand how the organization is connected.
Role:
I designed the chart as a performance support resource, organizing complex structural information into a visual hierarchy that supports onboarding, discussion, and quick reference.
Value/Outcome:
The reference chart made the broader organizational structure easier to understand at a glance, helping learners build context faster, reduce confusion, and better connect their role to the larger support system.
Job Aid
Navigating Scouts Leadership Who to Contact
Audience:
New and developing Scouting America leaders who needed a quick-reference guide for organizational levels, approval pathways, and contact points.
Challenge:
New leaders often needed a simple way to understand who does what, where approvals happen, and which role or committee to contact for common tasks.
Support Goal:
Provide an easy-to-scan reference tool that reduces confusion and supports faster decision-making during onboarding and day-to-day leadership tasks.
Resource Type:
Quick-reference job aid / approval guide / performance support resource
Workflow Focus:
Used during onboarding and in the flow of work to clarify organizational levels, approval pathways, and appropriate contact roles.
Design Approach:
Structured as a concise visual reference with grouped information, simplified task-to-contact mapping, and clear headings to support fast scanning.
Delivery Format:
Printable and digital job aid designed for quick access during training and on-the-job use.
Value / Outcome:
Improves role clarity, reduces repetitive questions, and helps leaders navigate common approvals and support channels with greater confidence.